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Thursday
Apr162009

Paying It Forward

So, as you may imagine, we get a lot of email from customers(and even more from solicitors, which I love) through our website.  For "legal" reasons, all communication is filtered through one person so that it can be redirected to the right person.  These emails range from compliments to suggestions to an occasional complaint. The complaints are usually pretty funny, especially when they are about how we're a bad company for supporting clean wind-power because it kills bats. (OK.. not funny about the bats, but just people love to point out the strangest things).

On a serious note... the reason I am posting this is because sometimes something happens that makes you feel all warm and fuzzy. The kind of thing that makes you smile knowing that THIS is EXACTLY why you started a socially responsible business.  There are two great stories here, one of a wonderful group of kids out "doing something good", and another about an employee in our San Diego store that is proof that "pay it forward" does exist. The email below was sent to us this morning and I wanted to share this with everyone... Earth Day is coming and since we, the people, take up a lot space on this planet, helping the planet can come in many shapes and sizes.
I want to share an extraordinary customer service experience that
I had at your San Diego location.  This past week, I was leading a youth
group mission trip to downtown San Diego.  On day two, we broke up into
small groups with $10 each and were sent to "do something good" for our
community.  The students in my group wanted to go to Balboa Park and buy
lunch and some goods for a homeless person that they had spoken with the day
before.
So we met up with Daniel in the park and he said he would like pizza.  So
the five of us walked to 5th St. and the students went in to purchase a
pizza for Daniel.  While waiting outside the students had an amazing
conversation with Daniel.  Then when the girls went back in to get the
pizza, your employee at the front counter recognized that these kids were
buying the pizza for a a homeless man and offered to cover the cost.  Myself
and the students were very touched by the kindness of this young woman.
With the money saved, the students were able to buy Daniel a new backpack
and a pack of new socks.
I just want you to know that because of this experience, Pizza Fusion is now
being recommended to all of my friends on Twitter and Facebook.  I cannot
sing your praises high enough!  Thank you for being a wonderful Pizza spot
that is staffed with equally wonderful employees!

Sincerely,
David

A HUGE thank you to David for sharing this with us and creating a space where our youth can learn valuable lessons like this.  They should all be commended for their work.  And as the co-founder of this company, it truly makes my heart smile thinking of the generosity of that employee at the San Diego store when he/she offered to pay for the pizza knowing who it was going to.  It is also a true refelction of the guys that own that store.

Thank you!

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